Take Control of Your Billing Experience
At NikolaHost, we’ve designed our billing system to be transparent and user-friendly. Whether you’re a small business owner or a developer, here’s how to manage payments, renewals, and refunds effortlessly.

Updating Payment Methods

1. Log in to your NikolaHost control panel.
2. Navigate to Billing > Payment Methods.
3. Click Add New Card and fill in your:
   • Card number
   • Expiration date
   • CVV code
   • Billing ZIP code
4. Click Save Changes to confirm.

Pro Tip: Enable Auto-Pay to avoid service interruptions. If your card expires, update it at least 3 days before your renewal date.

Understanding Invoices and Renewals

• Where to find invoices:

  1. Go to Billing > Invoices.
  2. Filter by status (e.g., “Unpaid,” “Paid,” “Due in 7 Days”).
  3. Click any invoice to download it as a PDF or print it.
• Renewal reminders:
  • You’ll receive 3 email alerts at 30 days, 7 days, and 1 day before renewal.
  • To manually renew a service:

    1. Go to **Services** > **My Services**.  
    2. Click **Renew Now** next to the expiring product.  
    3. Choose a payment method and confirm.  

Handling Refunds and Disputes
Our 30-day money-back guarantee applies to:

• Shared hosting plans
• WordPress hosting
• Reseller hosting

Exclusions: Domain registrations, dedicated servers, and third-party licenses.

To request a refund:

1. Submit a ticket under Support > Billing Issues.
2. Include:
   • Your account ID
   • Invoice number
   • Reason for the refund
3. Allow 3–5 business days for processing.

Common Billing Issues Solved

• “Payment failed” errors:
  • Check for typos in your card details.
  • Ensure your bank isn’t blocking international transactions.
• Prorated charges:

  When upgrading mid-cycle, you’ll pay only for the remaining days in your billing period.

Need Help?
Contact our billing team at billing@nikolahost.com or explore our Billing FAQ.