Quick Solutions to Get You Back Online
Stuck? Here’s how to diagnose and fix issues without waiting for support.

Common Issues & Fixes

• “Site Not Loading” (Error 500):
  1. Check .htaccess for errors – rename it to .htaccess_old temporarily.
  2. Increase PHP memory limit to 512M in PHP Settings.
• “Database Connection Error”:
  • Verify credentials in your CMS config file.
  • Repair tables via phpMyAdmin: REPAIR TABLE tablename;
• Emails Going to Spam:
  • Set up SPF/DKIM records in Email > Authentication.
  • Test email headers with Mail-Tester.

DNS Troubleshooting

• “Domain Not Pointing”:
  1. Confirm nameservers are set to ns1.nikolahost.com and ns2.nikolahost.com.
  2. Use dig yourdomain.com or DNS Checker to verify propagation.
• MX Record Issues:
  • Ensure priority values are correct (e.g., 10 for primary mail servers).

FAQs

• Q: How do I reset my control panel password?
  A: Click Forgot Password on the login page. A reset link will be emailed to you.
• Q: Why is my site slow?
  A: Enable caching, optimize images, or upgrade to Turbo Hosting.

Advanced Diagnostics

• Error Logs:
  • Access logs under Advanced > Error Logs.
  • Look for mod_security blocks or PHP fatal errors.
• PHP Version Conflicts:
  Switch to PHP 7.4 or 8.0 in PHP Settings for better compatibility.

Still Stuck? Submit a ticket under Support > Help Desk – include screenshots and error logs!